Frequently Asked Questions

Our debut capsule is released in chapters, so each piece gets the attention it deserves — from fit testing to fabric. Chapter One, denim essentials and the Sandra shirt, is available now. Chapter Two — tailored jackets, trousers, skirts, shirts, blouses and knitwear — arrives from November. Subscribe to our letters to hear first when it's here.

If you cannot find the answer you're looking for, our team will be happy to help. Contact us via the Contact page.

Yes, for every piece in the collection. Within 14 days of delivery we'll exchange your item for another size or another style, we'll reimburse the return postage to your bank account. Keep the postage receipt and send us a photo of it together with your IBAN. Items must be unworn with tags attached. If the new style costs more, you pay the difference; if it costs less, we refund the difference. Send us your order number and what you'd like to exchange at info@odtfashion.com or WhatsApp +421 907 025 555. If the item you want is no longer in stock, we'll refund the full amount including return shipping.

Eligible items can be returned within 14 days of delivery. Please refer to our Returns Policy for full details.

Log in to your account, go to 'My Orders', and initiate a return — or use the form on our Returns page. You arrange and pay for the return shipment yourself; please send it pre-paid, as we cannot accept parcels sent cash-on-delivery.

Once we have received the goods back, or you have shown us proof that you sent them, we refund everything you paid for the order, including standard delivery costs, within 14 days.

Yes. Chapter One launches with a stepped discount on the whole collection — all six pieces, including the Sandra shirt. 20% with the code LAUNCH20 until 12:00 on 5 October, for the first 50 orders. Then 15% with LAUNCH15 until 12:00 on 12 October, for the next 100 orders. Then 10% with LAUNCH10 until 12:00 on 19 October. From 19 October prices return to full, and subscribers to our letters get 10% off their first order with WELCOME10. One code per order.

We accept Visa and Mastercard, PayPal, and Apple Pay or Google Pay on supported devices. The methods available to you are shown at checkout. All payments are processed securely through Stripe.

Absolutely. We use Stripe for payment processing, which is PCI DSS Level 1 certified. We never store your full card details on our servers.

Yes, all prices displayed include VAT. The applicable VAT rate depends on the delivery country (EU OSS scheme). The exact amount is shown at checkout.

Delivery options, costs and estimated delivery times are displayed during checkout.

We currently ship to all EU member states. Shipping to non-EU countries may be subject to local customs duties.

Delivery to Slovakia and Czechia is free on every order, with no minimum order value. To other countries delivery is free on orders over €100; below that the cost starts from €2.05 and depends on the delivery country and the weight of the parcel. The exact amount is shown in your bag and at checkout. The full rate table is on our Delivery & Payment page.

Yes. Once your order is dispatched, you will receive an email with a tracking number and a link to track your parcel in real-time.

Each product includes garment measurements and fit guidance. If you need additional help, please contact us before placing your order.

Material composition is listed on every product page. We choose fabrics for comfort, movement and everyday wear.

Care instructions are provided on the garment label and on the product page.

Product availability is updated regularly. If your size is unavailable, please subscribe for a restock notification where available.